Shipping policy
Shipping Policy
Last updated: May 20, 2026
Thank you for shopping with NASRUG. We are committed to delivering high-quality rugs and home décor products to customers worldwide in a secure and timely manner.
Please review our Shipping Policy carefully before placing an order.
1. Worldwide Shipping
NASRUG proudly ships internationally to customers around the world.
We work with trusted logistics and shipping partners to ensure safe delivery of all orders.
Shipping availability may vary depending on:
- Destination country
- Customs regulations
- Carrier restrictions
- Product size or weight
2. Order Processing Time
Orders are generally processed within 1–5 business days after payment confirmation.
Processing times may be extended during:
- Holidays
- Peak shopping seasons
- Promotional events
- High order volume periods
Orders are not processed on weekends or public holidays.
3. Estimated Delivery Times
Estimated shipping times may vary depending on destination and shipping carrier.
United States
- Estimated delivery: 3–10 business days
Europe
- Estimated delivery: 5–15 business days
International Orders
- Estimated delivery: 7–21 business days
Please note:
- Delivery estimates are not guaranteed
- Customs processing may cause delays
- Weather conditions or carrier disruptions may affect transit times
4. Shipping Carriers
We may ship orders using carriers such as:
- DHL
- FedEx
- UPS
- USPS
- Local postal services
- Regional logistics partners
Carrier selection depends on:
- Destination
- Package dimensions
- Shipping speed
- Availability
5. Shipping Costs
Shipping costs are calculated at checkout based on:
- Customer location
- Package size and weight
- Shipping method selected
From time to time, NASRUG may offer:
- Free shipping promotions
- Discounted international shipping
- Special delivery offers
6. Customs Duties and Import Taxes
For international shipments, customers are solely responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Additional local charges
These fees are determined by your country’s customs authority and are not controlled by NASRUG.
Failure to pay customs charges may result in:
- Delivery delays
- Returned packages
- Package disposal by customs authorities
NASRUG is not responsible for these situations.
7. Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking updates may take several days to appear depending on the carrier.
If you do not receive tracking information within a reasonable timeframe, contact:
admin@nasrug.com
8. Incorrect Shipping Information
Customers are responsible for providing accurate:
- Shipping addresses
- Contact information
- Delivery details
NASRUG is not responsible for lost, delayed, or undeliverable packages caused by incorrect customer information.
If an order is returned due to an incorrect address:
- Additional shipping fees may apply
- Re-shipment is not guaranteed
9. Lost, Delayed, or Stolen Packages
If your package is delayed, lost, or marked as delivered but not received:
- Contact the shipping carrier first
- Then contact NASRUG support at admin@nasrug.com
While we will assist customers whenever possible, NASRUG cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
10. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include clear photos of:
- The product
- Packaging
- Shipping label
Send all information to:
admin@nasrug.com
We will review the issue and provide an appropriate resolution when applicable.
11. Delivery Delays Beyond Our Control
NASRUG is not liable for shipping delays caused by circumstances outside our control, including:
- Customs inspections
- Natural disasters
- Carrier disruptions
- Political events
- Weather conditions
- International transportation interruptions
12. Refused Shipments
If a customer refuses delivery of a package:
- Original shipping charges are non-refundable
- Return shipping costs and customs fees may be deducted from any eligible refund
13. Contact Information
For all shipping-related inquiries, please contact:
NASRUG
952 Winchester Rd
Lexington, Kentucky 40505
United States
Email: admin@nasrug.com